Privacy & Cookies Policy

1. Scope

This policy applies to StudyInfoWeb.ng and connected StudyInfoWeb.ng subdomains and services where this policy is referenced.

2. Information we may collect

• Account information: name, email address, profile information and authentication data.
• Study and application information: education history, course interests, destination preferences and documents you choose to upload for a requested service.
• Contact information: information submitted through forms, messages and support enquiries.
• Transaction information: order identifiers, payment status and related records. Payment card details may be handled by the relevant payment processor rather than stored directly by StudyInfoWeb.ng.
• Technical information: IP address, browser/device information, logs, session identifiers, security events and cookie-related information.
• Usage information: pages visited, features used, referral information and interaction data where analytics or similar tools are enabled.

3. Why we use information

• to create and secure student accounts;
• to provide requested services and support;
• to process and track orders or payments;
• to communicate about enquiries, account recovery and service updates;
• to improve website performance, usability and content;
• to prevent abuse, fraud and security incidents;
• to comply with legal or regulatory obligations;
• to measure traffic and advertising performance where analytics or advertising tools are enabled.

4. Lawful bases and Nigerian data-protection rights

Depending on the context, processing may rely on consent, performance of a contract or requested service, legal obligation, legitimate interests or another lawful basis recognised by applicable law.

The Nigeria Data Protection Act 2023 provides data-subject rights that can include rights to information, access, correction, objection, restriction, portability, deletion in applicable circumstances, and protections relating to automated decision-making. You may also have the right to complain to the Nigeria Data Protection Commission.

Official references:

• Nigeria Data Protection Act 2023 — Nigeria Data Protection Commission
• Nigeria Data Protection Commission (NDPC)

5. Cookies and similar technologies

Cookies are small files or identifiers used by websites and services to remember information about a browser or session. StudyInfoWeb.ng may use cookies or similar technologies for:

• Necessary functions: login sessions, security, carts, account features and preferences.
• Preferences: remembering choices such as cookie preferences.
• Analytics: understanding traffic and website performance where analytics is enabled.
• Advertising: measuring or serving advertising where advertising services are enabled and permitted.

You can control cookies through the StudyInfoWeb.ng cookie notice where available and through your browser or device settings. Blocking necessary cookies may prevent some website features from working correctly.

6. Google services, advertising and analytics

StudyInfoWeb.ng may use Google products such as Google Analytics, Google advertising/AdSense-related services, reCAPTCHA or other Google technologies where enabled. When Google services are integrated into a website, the browser may send information such as the page URL, IP address, device/browser information and cookie or identifier data to Google, depending on the service and your settings.

The following official Google resources explain Google's privacy, cookies, advertising and analytics practices:

If Google reCAPTCHA is used to reduce spam or abuse, its operation is subject to Google's applicable Privacy Policy and Terms.

7. Advertising

Where advertising is enabled, advertising partners may use cookies or similar technologies to measure impressions, prevent fraud, limit repeated ads or personalise advertising where permitted and based on applicable settings/consent. You can use Google's My Ad Center and your browser/device privacy controls to manage certain advertising preferences.

8. Payment providers

Payments may be processed by external payment providers. Those providers have their own privacy and security practices. StudyInfoWeb.ng may receive transaction references, status information and limited payment metadata needed to confirm an order, while the provider may collect additional information directly from you.

9. Sharing of personal information

We may share information where reasonably necessary with service providers that support hosting, email, security, analytics, payment processing or other platform operations; with institutions or service providers when you ask us to support a specific application or service; or where disclosure is required by law, court order or lawful authority.

We do not sell personal information to advertisers.

10. International transfers

Some service providers may process information outside Nigeria. Where international processing occurs, we aim to use providers and arrangements appropriate to the nature of the service and applicable legal requirements.

11. Data retention

We retain information only for as long as reasonably needed for the service, security, recordkeeping, dispute handling or legal obligations. Temporary converter files may have much shorter retention periods than account, transaction or support records.

12. Security

We use reasonable technical and organisational measures designed to protect accounts and data, including access controls, password hashing, HTTPS where enabled, security headers, session controls and other safeguards. No internet service can guarantee absolute security.

13. Your choices and requests

You may contact us to request access, correction or another applicable data-protection action. We may need to verify your identity before acting on a request.

For cookie-related choices, use the cookie controls presented by the website where available or adjust your browser/device settings.

14. Children and young students

StudyInfoWeb.ng provides education information that may be relevant to younger students. Where a user is below the age required to independently consent to a particular service or data use, a parent, guardian or other lawful authorisation may be required.

15. External websites

Links to universities, governments, Google or other third parties lead to services we do not control. Review their own privacy notices before submitting personal information.

16. Changes to this policy

We may update this policy when technology, services or legal requirements change. The latest version will be posted here with the revision date.

17. Contact and complaints

Privacy questions can be submitted through our Contact page. You may also consult the Nigeria Data Protection Commission regarding statutory data-protection rights.